Refund policy

Conditions

§  Request for replacement/ return can be placed through our website or contacting us on +91-8369172753 or care@knitnknot.in .

§  Customers can replace or return the received product due to the following reasons listed below:

 

i)                 Wrong product received

ii)                Defective product received

iii)              Wrong size of the product received

iv)              All parts of the product not received

v)                Size larger/ smaller than perfect fit

 

§  Replacement / Return must be initiated within 14 days of delivery of the order. 

 You have to clearly mention the reason of return while submitting the replacement/ return request.

§  Before processing exchange/ refund, we shall check the following:

i)         Whether the correct product has been returned

ii)    Whether the description of reason of replacement/ return matches with the issue found in the returned product

iii)        Whether the product tag is attached (the product tag must not be removed)

iv)        Whether the product was not used/ washed/ dirty/ damaged by the customer

 

§  For replacements, if all the points mentioned above are found OK, we shall ship the new product on the next business day after receiving the replaced product from the customer.

§  For returns, if all the points mentioned above are found OK, we shall process full refund within 3 business days after receiving the returned product.

§  If any of the above-mentioned checkpoints is not found OK, we shall contact you and mention the amount to be refunded depending on nature and extent of damage/ missing parts in the returned product.

§  In certain instances like return of wrong product where correct product was delivered to customer, no refund/ replacement will be provided.

§  All disputes would be subject to the jurisdiction of courts in Mumbai only.